Start with basic details
Include LobeWork version, operating system, device name, time of the issue, and the action being attempted.
Describe the visible result
Copy the exact error message or capture a screenshot after hiding private information.
Use the built-in diagnostic export
When available, create a diagnostic package that excludes project files, provider credentials, passwords, and API keys.
Review before attaching
Open or inspect the package summary so you know what is being sent.
Attach only to the correct ticket
Use the account support page or approved security-reporting route.
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