Start with the Help Center
Search the published guides or Ask LobeWork before creating a ticket.
Describe the workflow
Explain what you tried, what you expected, what happened, and what you already tested.
Review the support preview
Include app version and safe device details only when useful. Remove passwords, API keys, full file paths, license codes, and private client content.
Submit through the server
The website or desktop app sends the reviewed payload to the trusted create-support-ticket function.
Use the email fallback
If direct submission is unavailable, open the reviewed mail draft addressed to support@lobework.com.
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Ask LobeWork uses the same published article library and links back to its source guidance.
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