Confirm the account
The desktop app must use the same LobeWork account connected to the plan. Sign out and sign back in if the displayed account is different.
Check the plan status
Open Billing and confirm the subscription is active. A failed payment, ended subscription, or unresolved account issue can affect access.
Confirm both parts of access
Organization access requires an active seat assigned to your verified account. Desktop activation separately requires an available device slot under that seat. Knowing a purchase code or another member's password does not authorize access.
Check activated devices
Open Devices and review the computers already authorized. Remove a device you no longer use when the plan has reached its allowance.
Refresh the license
Connect to the internet
Account and license refresh need access to LobeWork services.
Restart the app
Close LobeWork completely and reopen it.
Sign in again
Refresh the account session.
Open License Manager
Confirm the current plan and device status.
Moving to a new computer
Deactivate the old device from the account portal when possible, install LobeWork on the new computer, and sign in to authorize it.
Send a safe support request
Include the account email, app version, device name, and visible error. Do not include passwords, card numbers, API keys, or private project files.
Ask LobeWork about this guide.
The question will be placed into the support widget so you can continue from the exact topic.