Restart normally
Close any remaining LobeWork process, restart Windows, and try the current installed version again.
Check the installer source
Confirm the application came from the official download page or customer portal.
Review security messages
Windows security, antivirus, or organization policy may block an installer or application. Record the exact message before changing settings.
Record the exact message before changing settings.
Try the supported version
Compare the installed version and operating system against the supported versions page.
Contact support with details
Include the app version, Windows version, action taken, and visible error. Do not attach private projects automatically.
Do not attach private projects automatically.
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