Cancel future renewal
You may cancel future renewal from the Billing area of your account. Cancellation normally keeps the plan active through the end of the period already paid and prevents the next recurring charge.
Legal
Refund Policy
Learn how cancellations, billing errors, initial technical issues, renewals, and promotional offers are handled.
Cancel anytime. Ask for help when something is wrong.
These terms are written to explain the relationship between LobeWork and the customer in clear language. Please read the complete page before using the software or purchasing a plan.
General refund approach
The 14-day trial does not require a payment method and does not automatically create a paid subscription. Once you choose to purchase LobeWork, subscription charges are generally non-refundable after the paid billing period begins, except where required by law or where this policy specifically provides otherwise.
Initial activation or installation problem
If a verified technical issue prevents you from installing, activating, or opening LobeWork after your first paid purchase, contact Support within seven days of that charge. We will first work with you to resolve the issue and may approve a refund when the product cannot be made usable on a supported system.
Duplicate, incorrect, or unauthorized charges
Report a duplicate charge, incorrect billing interval, incorrect Team Capacity, incorrect amount, or a charge you do not recognize as soon as possible. We will investigate and correct confirmed billing errors. For account security, we may ask you to verify ownership of the account.
Renewal charges
Renewal reminders, where provided, are a convenience and do not replace your responsibility to manage the subscription. A missed cancellation deadline does not automatically qualify for a refund, but Support can review exceptional circumstances.
Promotions and partner offers
AppSumo, lifetime, launch, partner, marketplace, or limited promotional offers may have separate refund and redemption terms shown on the offer page. Those specific terms control when they differ from this general policy.
Third-party costs
LobeWork cannot refund charges from ChatGPT, Claude, Gemini, API providers, cloud services, local-model hosts, or other third parties. Contact the relevant provider about its charges.
How to request a review
Sign in and send a Billing support request. Include the account email, charge date, amount, and a clear explanation. Do not send complete payment card details.
Request billing help